Terms & Conditions
Free From Babylon Sport
Last updated: 29 August 2026
These Terms & Conditions apply to your use of the Free From Babylon Sport website and to purchases made through our online store.
Free From Babylon Sport (“Free From Babylon”, “we”, “us” or “our”) is operated by Modafirma Limited, a company registered in England and Wales under company number 07957766, with its registered office at 128 City Road, London, EC1V 2NX, United Kingdom.
By using our website or placing an order, you agree to these Terms & Conditions. Nothing in these terms affects any statutory rights you have as a consumer.
1. About Our Website
Our website provides information about Free From Babylon Sport and allows customers to purchase products offered through our online store.
We may update, change, suspend or withdraw parts of the website from time to time. We take reasonable care to keep product and website information accurate, although we cannot guarantee that the website will always be uninterrupted, error-free or completely up to date.
2. Eligibility to Purchase
By placing an order, you confirm that you are legally capable of entering into a binding contract and that the information you provide to us is accurate and complete.
If you are under 18, you should only place an order with the involvement of a parent or guardian where required.
3. Products
We make reasonable efforts to display and describe our products accurately. Colours and appearance may vary slightly depending on your device, screen settings, photography, lighting and the characteristics of materials used.
Measurements and sizing information are provided as a guide. Where products contain natural fibres, washed fabrics, embroidery or other production processes that may result in minor variations, these variations will not normally constitute a defect.
Product availability is subject to change and we may discontinue products without notice.
4. Orders and Contract Formation
When you place an order, you are making an offer to purchase the products in your basket. You will normally receive an electronic acknowledgement confirming that we have received your order.
An order acknowledgement does not necessarily mean that your order has been accepted. A binding contract is formed when we accept your order, which will ordinarily occur when we confirm dispatch or otherwise expressly confirm acceptance.
We reserve the right to decline or cancel an order before acceptance, including where a product is unavailable, there is an obvious pricing or description error, payment cannot be authorised, we reasonably suspect fraud or misuse, or we are unable to deliver to the address provided.
If we cancel an order after payment has been taken, we will refund the relevant amount.
5. Prices and Payment
Prices are shown on our website in the currency indicated at checkout and will include applicable taxes where required, unless clearly stated otherwise. Delivery charges and any other applicable costs will be shown before you complete your purchase.
We may change prices at any time, but changes will not normally affect orders already accepted.
Payment must be made using one of the payment methods available at checkout. Payment services may be provided by third-party payment processors and may be subject to their own terms and privacy practices.
6. Delivery
We will deliver products to the delivery address supplied when you place your order. Estimated delivery times shown on the website or during checkout are estimates rather than guaranteed delivery dates unless we expressly state otherwise.
We are not responsible for delays caused by events outside our reasonable control. If a significant delay occurs, we will provide any remedies required under applicable consumer law.
You are responsible for ensuring that your delivery information is complete and accurate. Additional charges arising from incorrect information, failed delivery attempts or import requirements may apply where permitted by law.
7. International Orders, Duties and Taxes
Where we offer international delivery, orders may be subject to customs duties, import taxes, fees or other charges imposed by the destination country.
Unless we expressly state at checkout that these charges are included, the recipient may be responsible for paying them. Customs rules vary between countries, and customers should check the requirements that apply in their destination before ordering.
8. Cancellation, Returns and Refunds
If you are a UK consumer purchasing online, you will generally have a legal right to cancel qualifying purchases within 14 days after receiving the goods, subject to statutory exceptions. After notifying us of a cancellation, you will generally have a further 14 days to return the goods.
Products should be returned in accordance with our Returns & Refunds Policy. You are responsible for taking reasonable care of products while they are in your possession. We may make deductions from a refund where permitted by law if handling has reduced the value of the goods beyond what is reasonably necessary to establish their nature, characteristics and functioning.
Certain products may be excluded from cancellation rights where permitted by law, including goods made to your specifications or clearly personalised and certain sealed goods where statutory hygiene exceptions apply after unsealing.
Nothing in these Terms & Conditions limits your rights where goods are faulty, not as described or otherwise fail to meet standards required by applicable consumer law.
9. Faulty or Incorrect Products
If you receive a product that is faulty, damaged, incorrect or not as described, please contact us as soon as reasonably possible at team@freefrombabylon.com.
Your statutory consumer rights apply independently of any voluntary returns policy we offer. Depending on the circumstances and applicable law, you may be entitled to remedies including repair, replacement, price reduction or refund.
10. Promotions and Discount Codes
From time to time, we may offer promotions, competitions, discount codes or special offers. Additional terms may apply to a particular promotion and will be communicated with the offer.
Unless otherwise stated, discount codes cannot be exchanged for cash, may not be combined with other offers and may be withdrawn or amended where reasonably necessary. We may reject the use of a code where we reasonably believe it has been obtained, shared or used contrary to the applicable promotional terms.
11. Intellectual Property
The content of our website, including the Free From Babylon Sport name, branding, logos, graphics, photographs, designs, text, product presentation and other materials, is owned by or licensed to Modafirma Limited and is protected by applicable intellectual property laws.
You may use the website for your personal, non-commercial use. You must not reproduce, distribute, commercially exploit, modify or use our content or branding without permission, except where permitted by law.
12. Acceptable Use
You must not misuse our website, attempt to gain unauthorised access to it, introduce malicious code, interfere with its operation, use automated systems to extract content without permission, or use the website for unlawful, fraudulent or abusive purposes.
We may restrict access to the website where reasonably necessary to protect our business, customers, systems or legal rights.
13. Third-Party Services and Links
Our website may contain links to or integrations with third-party websites and services, including payment, social media, delivery or technology providers.
Third-party services are operated independently and may have their own terms and privacy policies. We are not responsible for third-party websites or services except to the extent responsibility cannot lawfully be excluded.
14. Our Responsibility to You
We do not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights.
If you are a consumer, we are responsible for losses that are a foreseeable result of our breach of these terms or our failure to use reasonable care and skill. We are not responsible for losses that were not foreseeable or for business losses arising from a consumer purchase.
Nothing in these Terms & Conditions is intended to remove or reduce protections that cannot lawfully be excluded under applicable consumer law.
15. Privacy and Cookies
Our handling of personal information is explained in our Privacy Policy. Our use of cookies and similar technologies is explained in our Cookie Policy.
By using our website, you should review these policies alongside these Terms & Conditions.
16. Events Outside Our Control
We will not be responsible for delay or failure to perform an obligation where this is caused by circumstances outside our reasonable control. Where such circumstances affect an order, we will take reasonable steps to minimise the effect and will provide any rights or remedies required by applicable law.
17. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our business, website, products, services or legal requirements.
The terms applying to a purchase will generally be those in effect when the relevant order is placed, unless a change is required by law.
18. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
If you are a consumer, you may also benefit from mandatory protections provided by the law of the country in which you live. Nothing in these terms deprives you of those protections. Any dispute may be brought before the courts entitled to hear it under applicable consumer law.
19. Contact Us
Free From Babylon Sport is operated by:
Modafirma Limited
128 City Road
London
EC1V 2NX
United Kingdom
Company No: 07957766
Email: team@freefrombabylon.com
If you have a question about an order or these Terms & Conditions, please contact us using the email address above.